Terms And Conditions
By placing an order on this website, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders and other requests received are subject to acceptance by Galaxy Asia Global Holdings Sdn Bhd (legal entity for Fantaxy Bakery), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Delivery of your order
We provide same day deliveries for orders confirmed before 3:00 PM. Order placed after 3:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.
Changes to your order
If you wish to make any changes your order, please do so by contacting us at [email protected] or via phone +6018-9811662 (Mon-Fri, 10:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.
On demand orders can be cancelled by 12PM one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting [email protected] or via phone +6017-9811 662 (Mon-Fri, 10:00 AM – 6:00 PM).
Product and Substitution Policy
All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests please inform us via phone 019-9811662 (Mon-Fri, 10:00 AM – 6:00 PM) / email ([email protected]) and will try to accommodate the request subject to the availability of the cakes.
- We accept Visa, MasterCard and debit cards. In order to offer the best security, all our payments are processed securely via various payment gateways like eGHL.
- We never store or have access to your credit or debit card details.
Prices and Additional Charges
- All prices exclude delivery charges unless otherwise stated.
- Deliveries can be done on Mondays to Sundays.
- Timed deliveries are not available.
- Although our team will always try our best to ensure punctual delivery for our customer, Fantaxy Bakery cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of Fantaxy Bakery’s control.
- In the event of a non-delivery, please contact us at [email protected] or via phone +6017-9811 662 (Mon-Fri, 10:00 AM – 6:00 PM). It is the customer’s responsibility to contact us within one (1) day (24 hours) of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse to any rights of a refund.
- In the event where the delivery location is too remote or unreachable by our branch, we will contact you before the intended delivery date to offer a full refund and cancellation of your order. We are not able to deliver to PO boxes.
- We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
- If you change address, you must contact us as soon as possible to ensure that no deliveries are sent out to the wrong address. Please ensure this is done 24 hours or one (1) day before the intended delivery date / slot. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
Our cakes are packaged to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at +6017-9811 662 to inform us immediately with images to support your claim so that we can arrange a replacement at our soonest delivery time, or a refund. Please note that you will need to Whatsapp us a photo of the damaged product within 1 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Fantaxy Bakery has no influence over these timescales.
We do everything we can to ensure our products are delivered. If for any reason we made a mistake and deliveries don’t turn up, please contact our customer care at +6017-9811662 to inform us. We will send you a replacement on our next soonest delivery time, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Fantaxy Bakery has no influence over these timescales.
Satisfying you and your recipient is our ultimate aim. We always strive to deliver products at its best condition and on time.
Return and Refunds Policy
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your order and is subjected to a mandatory review and investigation process by our Customer Support team. The products should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund.